Privacy Policy

This policy applies to purchases from vitruvi in Canada and to the Vitruvi products offered on this store.

Information we collect

We may collect identifiers and contact details, account information, order and transaction information, payment-status information, shipping and delivery details, customer-service communications, device and browser information, approximate location derived from an IP address, and interactions with this store, cookies, and marketing messages.

How we use information

We use personal information to operate the store, process and verify orders and payments, deliver products, provide customer support, prevent fraud and security incidents, maintain records, analyze store performance, improve the shopping experience, and provide marketing where permitted by law and by your choices.

Cookies, analytics, and advertising

Shopify and our service providers may use cookies and similar technologies for essential store functions, preferences, security, analytics, attribution, and advertising. Where consent is required, available cookie controls let you manage non-essential technologies. Browser settings may also limit cookies, although some store functions may then work differently.

Service providers and international processing

Shopify, payment processors, carriers, customer-support providers, security providers, analytics providers, advertising partners, and other necessary service providers may process information for the services they provide to us. Information may be processed outside your province or outside Canada and may be subject to the laws of the place where it is processed.

Consent and Canadian privacy rights

Subject to the Personal Information Protection and Electronic Documents Act (PIPEDA) and any applicable provincial privacy law, you may request access to personal information we hold about you, ask us to correct inaccurate information, or withdraw consent where the law permits. You may also ask us to delete information; we will respond subject to legal, security, fraud-prevention, transaction-record, and other permitted retention requirements. You may challenge our privacy practices or complain to the applicable privacy regulator.

Marketing communications

Commercial electronic messages are sent only where permitted by Canada’s Anti-Spam Legislation (CASL). Marketing messages identify the sender and include a working unsubscribe method. We process unsubscribe requests without delay and no later than 10 business days after receipt.

Retention and safeguards

We retain information only as long as reasonably necessary for the purposes described above and for legal, accounting, dispute, fraud-prevention, and security obligations. We use reasonable administrative, technical, and physical safeguards appropriate to the sensitivity of the information, but no method of transmission or storage is completely secure.

Children

This store is not directed to children. We do not knowingly collect personal information from children without consent or authorization required by applicable law.

Privacy requests

Use the contact information below to submit an access, correction, deletion, consent-withdrawal, or privacy complaint request. We may take reasonable steps to verify the request before responding.